Professional skills

Business Process Management

Name: Business Process Management
Price: 2800.00 USD
Availability: InStock

Three-day, 24-hour course on BPM practice: model processes with BPMN, analyse and improve workflows, and plan automation and governance.

24 hours (3 days) Intermediate Business Analysis

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THE BIG PICTURE

About this course

Business Process Management (BPM) certifications are awarded by independent bodies such as ABPMP International and the Object Management Group (OMG). A BPM professional credential typically recognises competence in modelling, analysing, improving, and governing processes across an organisation. Over three days you will define process scope and architecture, model processes using BPMN 2.0, analyse issues and performance, and plan improvements. You will explore automation options (BPMS/low-code and RPA), design practical KPIs and controls, and address governance and change. Hands‑on labs use a BPMN modelling tool to produce as‑is and to‑be models, metrics, and an improvement roadmap. Assessment routes differ by awarding body. Some offer year‑round proctored multiple‑choice exams, while others issue certificates of training for completing an approved curriculum. This course includes exam preparation and guidance on selecting and registering for a suitable certification; the exam is registered and taken directly with the awarding body. The awarding body owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.

What you’ll learn

Explain the BPM lifecycle and map a process architecture linked to business objectives
Model as‑is and to‑be processes using BPMN 2.0 with clear conventions and documentation
Analyse process performance to identify bottlenecks, waste, and failure modes
Design practical KPIs, SLAs, and control measures to sustain performance
Evaluate automation options (BPMS/low‑code, RPA, integration) and assess suitability
Define governance roles, risk controls, and change approaches for process adoption
Produce a concise improvement roadmap and stakeholder communication plan
Practise exam‑style questions and develop a personal study and booking plan for the certification

A CLEAR PATH FORWARD

3-day Business Process Management agenda

3 days · 24 contact hours · 09:00–17:30

3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.

Learning route: 3 recommended days
Practical work: 3 guided activities
Finish with: Mock exam + certification exam

Take a look at each day. Open a section to see the topics and practical work.

Day 1Foundations and process modellingBPM principles, process architecture, and BPMN 2.0 basics

What we’ll cover

09:00–10:30 · BPM principles, lifecycle, and process scoping
10:45–12:15 · Process architecture, value streams, and SIPOC mapping
12:15–13:15 · Lunch break
13:15–14:45 · BPMN 2.0 core elements: pools, lanes, events, tasks, gateways
15:00–16:15 · Modelling levels, conventions, and documentation standards
16:15–17:00 · Exam-style practice questions: foundations and BPMN basics
17:00–17:30 · Day 1 wrap-up and Q&A

Put it into practice

Working in small groups, elicit and map an as‑is process for a chosen case using BPMN in a modelling tool. Capture pain points and assumptions in an issues log linked to the diagram.

You’ll take away
As‑is BPMN process model with annotated issues log

Day 2Analysis, improvement, and performanceProcess analysis methods, improvement techniques, and KPIs

What we’ll cover

09:00–09:30 · Recap of Day 1 and review of key BPMN patterns
09:30–10:30 · Process discovery techniques: interviews, workshops, observation
10:45–12:15 · Analysis: value-added analysis, handoffs, cycle time, bottlenecks
12:15–13:15 · Lunch break
13:15–14:45 · Improvement methods: Lean waste, basic Six Sigma concepts, redesign options
15:00–16:15 · Measurement: defining KPIs, SLAs, baselines, and dashboards
16:15–17:00 · Exam-style practice questions: analysis, improvement, and metrics
17:00–17:30 · Day 2 wrap-up and Q&A

Put it into practice

Analyse the as‑is model to quantify delays and failure points, then prioritise improvements with an effort‑versus‑impact matrix. Draft target KPIs and a measurement plan for the to‑be process.

You’ll take away
Process analysis pack with baseline metrics and prioritised improvements

Day 3Automation, governance, and exam preparationEnabling technologies, controls and governance, change, and exam readiness

What we’ll cover

09:00–09:30 · Recap of Day 2 and outline of Day 3
09:30–10:30 · Automation options: BPMS/low-code, RPA, and integration patterns
10:45–12:15 · Process controls, risk management, and governance roles
12:15–13:15 · Lunch break
13:15–14:45 · Change management and stakeholder engagement for adoption
15:00–16:00 · Mock exam (timed, exam-style questions across all domains)
16:00–16:30 · Mock exam debrief and targeted revision
16:30–17:30 · Exam booking guidance, registration steps, and personal action plan

Put it into practice

Design a to‑be process that applies selected automation options and embeds controls and KPIs. Present the governance model and change plan to the group for feedback.

You’ll take away
To‑be BPMN model with automation choices, controls, and governance plan

Bring it all together

Certification exam: Business Process Management. Confirm the current exam format with the awarding body when you book. Every attendee also receives a MindClick certificate of completion for 24 contact hours.

Sample MindClick certificate of completion for Business Process Management, marked SAMPLE — What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
Business Process Management: issued by the awarding body when you meet its requirements and pass the exam.

Before you choose your learning route

Certification route: There is no single, standard BPM Professional Certificate exam; certification routes vary by provider and may require course completion or experience verification rather than a voucher-based test.

Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.

The awarding body owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of the awarding body.

Fees

Fee per learner outside India. Exam fee included.
Delivery format	Fee per learner	Exam fee
Live online	$2,800 USD	Included
Classroom	$4,500 USD	Included

One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.

Prerequisites

No formal prerequisites for attending; experience in operations, service delivery, or business analysis is recommended. Bring a laptop with a BPMN modelling tool (e.g., Camunda Modeler or Microsoft Visio) and a spreadsheet application installed.

FIND YOUR START

Confirmed batch starts

Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.

Choose your country & month

Oct242026