Certification preparation

ITIL Create Deliver and Support Preparation

Name: ITIL Create Deliver and Support Preparation
Price: 2800.00 USD
Availability: InStock

A 3-day course to map service value streams, apply ITIL 4 CDS practices across design, build and support, and rehearse exam questions with a mock.

24 hours (3 days) Professional IT Service Management

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THE BIG PICTURE

About this course

ITIL 4 Specialist: Create, Deliver and Support (CDS) is a certification within the ITIL 4 Managing Professional path, awarded by PeopleCert. It recognises the capability to design, build, run and support value streams for digital products and services in contemporary organisations. Across three days you explore CDS syllabus areas including value streams, practices for design–build–test–deploy, support operations, measurement, and continual improvement. You apply concepts through scenario mapping, workflow design, role and skills discussions, and troubleshooting labs, with facilitated reviews and feedback. The exam is a closed-book test with 40 multiple-choice questions in 90 minutes, with a pass mark of 70% (28/40). It is delivered online with remote proctoring or at a test centre. Certifications are valid for 3 years and can be renewed by retaking the exam or via approved CPD under PeopleCert’s renewal policy. PeopleCert owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.

What you’ll learn

Map an end-to-end service value stream that creates, delivers and supports a specified service
Select and apply Lean, Agile and DevOps techniques that improve flow and feedback in CDS
Design workflows and supporting practices for build, test, change, release and deployment
Set up effective support operations including service desk, incident and problem management
Establish measurement, monitoring, event handling and knowledge management for reliability
Define roles, skills, team structures and supplier interactions that enable sustainable operations
Plan and evidence continual improvement across services, practices and value streams
Practise exam-style questions, sit a timed mock, and build a personal study and booking plan

A CLEAR PATH FORWARD

3-day course agenda

3 days · 24 contact hours · 09:00–17:30

3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.

Learning route: 3 recommended days
Practical work: 3 guided activities
Finish with: Mock exam + certification exam

Take a look at each day. Open a section to see the topics and practical work.

Day 1Value streams and ways of workingService value streams; Lean, Agile and DevOps integration; plan and build practices

What we’ll cover

09:00–09:30 · Introductions, objectives and baseline self-assessment
09:30–10:45 · ITIL 4 service value system and CDS scope in context
11:00–12:30 · Designing value streams to create, deliver and support services
13:30–14:45 · Planning and building service components and workflows
15:00–16:00 · Lean, Agile and DevOps techniques to improve flow and quality
16:00–17:00 · Exam-style practice questions and facilitated review
17:00–17:30 · Daily reflection, takeaways and Q&A

Put it into practice

Facilitated value stream mapping for a chosen service, identifying inputs, activities, outputs and metrics. Teams propose improvements using Lean and DevOps principles.

You’ll take away
Annotated value stream map with improvement backlog

Day 2Operate and support servicesSupport practices; build–test–change–deploy; measurement and reporting

What we’ll cover

09:00–09:20 · Recap and questions from Day 1
09:20–10:45 · Managing work-in-progress, prioritisation and visual management
11:00–12:30 · Build, test and change: software development, validation and change enablement
13:30–14:45 · Release and deployment; infrastructure and platform considerations
15:00–16:00 · Service desk, incident, problem and service request management
16:00–17:00 · Knowledge, monitoring, event management and reporting with KPIs
17:00–17:30 · Exam-style practice questions, review and daily wrap-up

Put it into practice

Operate a simulated support queue for a new release, triaging incidents and changes while maintaining flow. Debrief focuses on handoffs, knowledge capture and metrics.

You’ll take away
Runbook excerpt with support workflows and reporting measures

Day 3People, improvement and exam readinessOrganisation and people; continual improvement; end-to-end integration; exam practice

What we’ll cover

09:00–09:20 · Recap and questions from Day 2
09:20–10:30 · Roles, skills, team structures and workforce and talent management
10:45–12:00 · Designing for operability: reliability, maintainability, automation and shift-left
13:00–14:15 · Continual improvement across the value stream; service level measures
14:30–15:15 · Supplier and partner integration; configuration and asset touchpoints
15:15–16:15 · Exam-style practice questions and debrief
16:15–17:15 · Timed mock exam (40 questions) and scoring
17:15–17:30 · Mock review, personal study plan and exam booking guidance

Put it into practice

Define an improvement proposal linking people, process and tooling changes to measurable outcomes. Peer-review against CDS practices and value stream impacts.

You’ll take away
Personal improvement plan and exam study checklist

Bring it all together

Certification exam: ITIL 4 Specialist: Create, Deliver and Support (CDS), awarded by PeopleCert. 40 multiple-choice questions, 90 minutes, closed book, online proctored or test centre. Pass mark: 70% (28/40). Validity: 3 years; renew by retaking the exam or via CPD/points under PeopleCert’s renewal policy. Every attendee also receives a MindClick certificate of completion for 24 contact hours.

Sample MindClick certificate of completion for ITIL Create Deliver and Support Preparation, marked SAMPLE — What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
ITIL 4 Specialist: Create, Deliver and Support (CDS): issued by PeopleCert when you meet its requirements and pass the exam.

Before you choose your learning route

Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.

PeopleCert owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of PeopleCert.

Fees

Fee per learner outside India. Exam fee included.
Delivery format	Fee per learner	Exam fee
Live online	$2,800 USD	Included
Classroom	$4,500 USD	Included

One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.

Prerequisites

ITIL 4 Foundation certification is required to sit the CDS exam. Experience in IT service management, operations or DevOps is recommended; bring a laptop and photo ID for exercises, mock exam and booking.

Who is this course for?

Professionals and teams evaluating this subject for their work.

FIND YOUR START

Confirmed batch starts

Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.

Choose your country & month

Nov152026

Confirmed by MindClickLive onlineWeekday start