Certification preparation
ITIL 4 Foundation Certification
Two-day course covering ITIL 4 Foundation essentials with scenario-based activities and exam practice to prepare you to sit the certification.
THE BIG PICTURE
About this course
ITIL 4 Foundation is the entry-level certification in IT service management, awarded by PeopleCert. It introduces the service value system and a shared vocabulary for modern service delivery. Across two days, the course explains key concepts, the four dimensions, the guiding principles, the service value chain, and core management practices. You will apply ideas through short group exercises, scenario walkthroughs, and terminology drills mapped to the syllabus. The certification exam is a 60-minute, closed-book test with 40 multiple-choice questions. It is delivered online with remote proctoring or at test centres, and the pass mark is 65% (26/40). The certificate currently requires renewal every three years. PeopleCert owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.
What you’ll learn
- Explain key concepts of service management and value creation
- Describe the four dimensions of service management with relevant examples
- Apply the ITIL guiding principles to common service scenarios
- Explain the purpose and components of the ITIL service value system and value chain
- Identify the purpose and key terms of ITIL management practices
- Relate selected practices (incident, problem, change, request, service desk, service level, continual improvement) to the value chain
- Plan practical next steps to adopt continual improvement in your context
- Answer ITIL 4 Foundation exam-style questions and create a personal study plan
A CLEAR PATH FORWARD
2-day ITIL 4 Foundation Certification agenda
2 instructor-led days (16 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.
- Learning route
- 2 recommended days
- Practical work
- 2 guided activities
- Finish with
- Mock exam + certification exam
Take a look at each day. Open a section to see the topics and practical work.
Day 1Foundations, SVS and Guiding PrinciplesKey concepts, four dimensions, SVS, guiding principles, service value chain
What we’ll cover
- 09:00–09:30 · Course goals, format, and exam overview
- 09:30–10:45 · Key concepts of service management: value, stakeholders, services, outcomes, costs and risks
- 11:00–12:30 · The four dimensions of service management with examples and discussion
- 13:30–14:45 · The ITIL service value system: components and relationships
- 15:00–16:00 · The seven ITIL guiding principles with scenario walkthroughs
- 16:00–17:00 · Service value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
- 17:00–17:30 · Day 1 exam-style practice questions and review
Put it into practice
Map a chosen internal service to the four dimensions and the service value system. Identify actions aligned to at least two guiding principles for the scenario.
You’ll take away
Completed SVS and four dimensions canvas for a chosen service
Day 2Practices and ApplicationService value chain application and core management practices; continual improvement; exam preparation
What we’ll cover
- 09:00–09:20 · Recap of Day 1 and Q&A
- 09:20–10:45 · ITIL management practices: purpose and key terms across the practice set
- 11:00–12:30 · Practices in focus: incident management and service request management with workflow examples
- 13:30–14:30 · Practices in focus: change enablement and service level management with measures and policies
- 14:45–15:45 · Practices in focus: problem management, service desk, and continual improvement
- 15:45–16:30 · Scenario exercise debrief and targeted revision of common misconceptions
- 16:30–17:10 · Mock exam (timed, 40 questions) and marking
- 17:10–17:30 · Personal study plan and exam booking guidance
Put it into practice
Run a mini case: trace an incident through request fulfilment and change enablement, identifying value chain touchpoints and practice interactions. Present improvements using the continual improvement model.
You’ll take away
Annotated practice workflows and a personal revision plan
Bring it all together
Certification exam: ITIL 4 Foundation Certificate in IT Service Management, awarded by PeopleCert. 40 multiple-choice questions, 60 minutes, closed book, online proctored or test centre. Pass mark: 65% (26/40). Validity: 3 years. Every attendee also receives a MindClick certificate of completion for 16 contact hours.
What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
- MindClick certificate of completion: 2 days, 16 contact hours, issued to every attendee who completes the course.
- ITIL 4 Foundation Certificate in IT Service Management: issued by PeopleCert when you meet its requirements and pass the exam.
Before you choose your learning route
Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.
PeopleCert owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of PeopleCert.
Fees
| Delivery format | Fee per learner | Exam fee |
|---|---|---|
| Live online | $2,800 USD | Included |
| Classroom | $4,500 USD | Included |
One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.
Prerequisites
- No formal prerequisites. Familiarity with IT terminology and experience in service or support roles are helpful. Please bring a laptop and a valid photo ID for practice activities and exam booking.
FIND YOUR START
Confirmed batch starts
Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.
Choose your country & monthStarts
- Training location
- Manama, Bahrain
- Local timezone
- Asia/Bahrain
Joining details and full session timetable to be supplied.
Starts
- Training location
- Cairo, Egypt
- Local timezone
- Africa/Cairo
Joining details and full session timetable to be supplied.
Starts
- Training location
- Kuwait City, Kuwait
- Local timezone
- Asia/Kuwait
Joining details and full session timetable to be supplied.
Starts
- Training location
- Muscat, Oman
- Local timezone
- Asia/Muscat
Joining details and full session timetable to be supplied.
Starts
- Training location
- Doha, Qatar
- Local timezone
- Asia/Qatar
Joining details and full session timetable to be supplied.
Starts
- Training location
- Riyadh, Saudi Arabia
- Local timezone
- Asia/Riyadh
Joining details and full session timetable to be supplied.
Frequently asked questions
How long is the course?
2 days, 16 contact hours, normally 09:00 to 17:30 with breaks. The agenda follows the exam domains and the final day includes a mock exam.
What is the exam format?
ITIL 4 Foundation Certificate in IT Service Management: 40 multiple-choice questions, 60 minutes, closed book, online proctored or test centre. Pass mark: 65% (26/40). Confirm the current version with the awarding body when you book.
Is the exam included?
Yes. Outside India the fee includes one certification exam attempt. Retakes are booked and paid directly with the awarding body.
Are there prerequisites?
No formal prerequisites. Familiarity with IT terminology and experience in service or support roles are helpful. Please bring a laptop and a valid photo ID for practice activities and exam booking.
What certificate will I receive?
Two credentials. MindClick issues a certificate of completion for 16 contact hours to every attendee. PeopleCert issues the ITIL 4 Foundation Certificate in IT Service Management certification when you pass the exam and meet its requirements. 3 years.
Is MindClick an accredited training partner for this certification?
MindClick provides training and exam preparation and is not an accredited or authorised partner of PeopleCert. PeopleCert administers the ITIL 4 Foundation exam and awards the certification.
KEEP EXPLORING
More ways to move forward.
Related training from the course catalog.
DevOps Foundation Certification
Two-day course on DevOps culture, principles and practices with hands-on mapping and pipeline design, plus preparation for the DevOps Foundation exam.
ITIL 4 Managing Professional
Ten days of hands-on study across ITIL 4 CDS, DSV, HVIT and DPI, with labs and daily exam practice towards the Managing Professional designation.
Certified Kubernetes Administrator (CKA)
Five-day course where you build, configure and troubleshoot Kubernetes clusters through labs aligned to CKA domains with daily practice.
ITIL Create Deliver and Support Preparation
A 3-day course to map service value streams, apply ITIL 4 CDS practices across design, build and support, and rehearse exam questions with a mock.