Certification preparation

ITIL Foundation Version 5 Preparation

Name: ITIL Foundation Version 5 Preparation
Price: 2800.00 USD
Availability: InStock

A 3-day course to learn ITIL service management essentials, practise scenario-based questions, and build a personal plan for the Foundation exam.

24 hours (3 days) Professional IT Service Management

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THE BIG PICTURE

About this course

ITIL Foundation is the entry-level certification in IT service management, awarded by PeopleCert, steward of the ITIL framework and syllabus. It introduces common language, core concepts, and a value-focused model for managing digital products and services. Across three days you explore concepts, the four dimensions, the service value system and value chain, guiding principles, governance, continual improvement, and the roles of selected practices. You will map a sample value stream, analyse stakeholder needs, and work through realistic scenarios with guided debriefs and feedback. The current entry-level ITIL Foundation exam is typically 40 multiple-choice questions in 60 minutes, closed book, with a pass mark of 65% (26/40). It is available via online proctoring or at test centres. Always confirm the latest syllabus version and booking route with PeopleCert or your chosen exam provider. The awarding body owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.

What you’ll learn

Explain the key concepts of service management, value, outcomes, costs, and risks
Compare the four dimensions of service management and identify constraints and enablers in your context
Describe the ITIL service value system and how its components work together
Outline the service value chain and trace value streams across activities and practices
Apply the ITIL guiding principles to common service management decisions and trade‑offs
Summarise the purpose of selected ITIL management practices and where they interact in value streams
Plan continual improvement steps supported by meaningful measures and feedback loops
Practise exam-style questions, sit a timed mock, and create a personal study and booking plan for the Foundation exam

A CLEAR PATH FORWARD

3-day ITIL Foundation Version 5 Preparation agenda

3 days · 24 contact hours · 09:00–17:30

3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.

Learning route: 3 recommended days
Practical work: 3 guided activities
Finish with: Mock exam + certification exam

Take a look at each day. Open a section to see the topics and practical work.

Day 1Foundations and the Service Value SystemConcepts, four dimensions, SVS, guiding principles

What we’ll cover

09:00–09:30 · Course kickoff, objectives, and baseline self-assessment
09:30–10:30 · Key concepts of service management: value, outcomes, costs, and risks
10:45–12:15 · The four dimensions of service management with real-world examples
13:15–14:00 · ITIL service value system (SVS) overview and components
14:00–15:00 · ITIL guiding principles with short scenario walk-throughs
15:15–16:15 · Service value chain overview and activity interactions
16:15–17:00 · Exam-style practice questions: concepts, dimensions, principles
17:00–17:30 · Daily reflection and action notes

Put it into practice

Work in small groups to map the four dimensions around a sample service and identify one risk, one constraint, and one opportunity per dimension. Share findings and compare how they influence value creation.

You’ll take away
Annotated service value system and four-dimensions map

Day 2Value Chain, Practices, and StakeholdersValue chain activities, stakeholder engagement, core practices

What we’ll cover

09:00–09:20 · Recap of Day 1 and quick knowledge check
09:20–10:30 · Service value chain deep dive: Plan, Engage, Design & Transition
10:45–12:15 · Obtain/Build and Deliver & Support in practice scenarios
13:15–14:15 · Continual improvement model and simple techniques
14:15–15:00 · Governance touchpoints and roles at Foundation level
15:15–16:00 · Overview of key ITIL management practices and their purposes
16:00–16:45 · Practice focus: incident, problem, change enablement, service request
16:45–17:30 · Exam-style practice questions and debrief on value chain and practices

Put it into practice

Trace a value stream for a new service request from Engage to Deliver & Support, noting where selected practices contribute. Identify two improvement opportunities and the metrics you would use to track benefits.

You’ll take away
Value stream sketch with practice interactions and improvement notes

Day 3Governance, Improvement, and Exam ReadinessGovernance, measurement, continual improvement, exam practice

What we’ll cover

09:00–09:20 · Recap of Day 2 and readiness check
09:20–10:30 · Governance principles: decision-making, policies, and controls
10:45–12:15 · Practice interactions across a value stream: workshop and review
13:15–14:15 · Measures, indicators, and building an improvement backlog
14:15–15:00 · Tailoring ITIL guidance to organisational context and constraints
15:15–16:15 · Full-length mock exam under timed conditions
16:15–17:00 · Mock exam review, common pitfalls, and exam booking guidance
17:00–17:30 · Personal study plan, final Q&A, and course close

Put it into practice

Complete a timed mock exam, then review answers in groups to diagnose gaps and plan next steps. Finalise an individual study schedule and booking approach.

You’ll take away
Personal exam study and booking plan with target date

Bring it all together

Certification exam: ITIL Foundation Version 5 Preparation. Confirm the current exam format with the awarding body when you book. Every attendee also receives a MindClick certificate of completion for 24 contact hours.

Sample MindClick certificate of completion for ITIL Foundation Version 5 Preparation, marked SAMPLE — What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
ITIL Foundation Version 5 Preparation: issued by the awarding body when you meet its requirements and pass the exam.

Before you choose your learning route

Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.

The awarding body owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of the awarding body.

Fees

Fee per learner outside India. Exam fee included.
Delivery format	Fee per learner	Exam fee
Live online	$2,800 USD	Included
Classroom	$4,500 USD	Included

One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.

Prerequisites

No formal prerequisites for the Foundation exam. Helpful: basic familiarity with IT or service management concepts; please bring a laptop and any relevant process maps or service catalogue examples.

FIND YOUR START

Confirmed batch starts

Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.

Choose your country & month

Nov142026