Certification preparation
ITIL Direct Plan and Improve Preparation in Copenhagen
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Three-day course to apply direct, plan and improve concepts to services through governance, measurement, and change, with guided exam practice.
THE BIG PICTURE
About this course
The ITIL 4 Specialist: Direct, Plan and Improve certification recognises capability in directing, planning and improving service management. It is awarded by PeopleCert. Across three days, the course explores key concepts, governance, risk and compliance, planning methods, continual improvement, measurement and reporting, and organisational change and communication. You will analyse your current service context, map value streams, define improvement backlogs, and build reporting and communication artefacts through practical group work. The exam is a closed-book, 40-question multiple-choice assessment lasting 90 minutes, with a 70% pass mark (28/40). It is delivered online with remote proctoring or at an approved test centre, and certifications follow a 3-year renewal policy. PeopleCert requires completion of accredited training before you can take this module’s exam. PeopleCert owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.
What you’ll learn
- Explain the key concepts of directing, planning and improving in the service value system
- Define and apply governance, risk and compliance within an appropriate scope of control
- Set direction and objectives using policies, principles and decision-making methods
- Use the continual improvement model to assess, prioritise and implement improvements
- Design practical measurement and reporting frameworks with meaningful indicators
- Analyse and improve value streams and practices using assessment and mapping techniques
- Plan stakeholder communication and organisational change to support improvement
- Practise exam-style questions and complete a mock exam to prepare for the DPI assessment
A CLEAR PATH FORWARD
3-day course agenda
3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.
- Learning route
- 3 recommended days
- Practical work
- 3 guided activities
- Finish with
- Mock exam + certification exam
Take a look at each day. Open a section to see the topics and practical work.
Day 1Direction, governance and planning foundationsKey concepts; scope of control and GRC; planning and objective-setting
What we’ll cover
- 09:00–09:30 · Introductions, course objectives and approach
- 09:30–10:45 · Key concepts of directing, planning and improving; service value system context
- 11:00–12:30 · Governance, risk and compliance: scope of control, roles and decision rights
- 13:30–14:45 · Policies, guiding principles and planning horizons; translating vision to objectives
- 15:00–16:15 · Strategy, prioritisation and decision-making methods (e.g. roadmaps, OKRs)
- 16:15–17:00 · Exam-style practice questions and debrief (Domains 1–2)
- 17:00–17:30 · Daily review, takeaways and Q&A
Put it into practice
Workshop a governance and planning canvas for a chosen service, identifying decision rights, policies and objectives. Peer-review another team’s canvas to refine clarity and alignment.
You’ll take away
Completed governance and planning canvas
Day 2Continual improvement, measurement and reportingImprovement principles and methods; measurement frameworks and reporting
What we’ll cover
- 09:00–09:20 · Day 1 recap and quick knowledge check
- 09:20–10:45 · Continual improvement principles and model; roles and responsibilities
- 11:00–12:30 · Assessments and baselining; value stream mapping to find improvement opportunities
- 13:30–14:30 · Business cases, prioritisation and improvement backlogs
- 14:30–15:30 · Measurement and reporting: indicators, metrics, targets and dashboards
- 15:45–16:30 · Designing measurement frameworks and governance reporting cycles
- 16:30–17:10 · Exam-style practice questions and debrief (Domains 3–5)
- 17:10–17:30 · Daily review and action planning
Put it into practice
Map a value stream for a current service, define baseline measures and identify bottlenecks. Build a small improvement backlog with success metrics and reporting cadence.
You’ll take away
Value stream map and improvement backlog with measures
Day 3Communication, organisational change and value stream improvementCommunication and OCM; directing, planning and improving value streams and practices; exam readiness
What we’ll cover
- 09:00–09:20 · Recap of Days 1–2 and plan for the day
- 09:20–10:45 · Communication principles and stakeholder engagement strategies
- 11:00–12:15 · Organisational change management: behaviours, resistance and adoption planning
- 13:15–14:30 · Directing, planning and improving value streams and practices in context
- 14:30–15:10 · Integrating improvement with governance, risk and compliance reporting
- 15:20–16:20 · Mock exam (timed) and individual completion
- 16:20–17:00 · Mock exam review, targeted exam-style questions and tips
- 17:00–17:30 · Exam booking guidance, candidate registration steps and final Q&A
Put it into practice
Draft a concise communication and change plan for a selected improvement, mapping messages, channels and sponsors. Test key messages with peers and refine for clarity and impact.
You’ll take away
OCM and communication plan plus personal exam study plan
Bring it all together
Certification exam: ITIL 4 Specialist: Direct, Plan and Improve, awarded by PeopleCert. 40 multiple-choice questions, 90 minutes, closed book, online proctored or at an approved test centre. Pass mark: 70% (28/40). Validity: Valid for 3 years; renewal required to keep the certification current.. Every attendee also receives a MindClick certificate of completion for 24 contact hours.
What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
- MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
- ITIL 4 Specialist: Direct, Plan and Improve: issued by PeopleCert when you meet its requirements and pass the exam.
Before you choose your learning route
Certification route: PeopleCert requires completion of accredited training for this module before you can take the exam.
Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.
PeopleCert owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of PeopleCert.
Fees
| Delivery format | Fee per learner | Exam fee |
|---|---|---|
| Live online | $2,800 USD ≈ €2,485 |
Included |
| Classroom | $4,500 USD ≈ €3,995 |
Included |
Local amounts are indicative only, converted at the rate captured on 2026-10-02. You are charged in USD and your bank sets the final rate.
One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.
Prerequisites
- You must hold the ITIL 4 Foundation certificate; PeopleCert also requires completion of accredited training before sitting the DPI exam. Bring a photo ID, a laptop, and a current service/process scenario from your workplace.
Who is this course for?
- Professionals and teams evaluating this subject for their work.
FIND YOUR START
Confirmed batch starts
Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.
Choose your country & monthStarts
- Training location
- Copenhagen, Denmark
- Local timezone
- Europe/Copenhagen
Joining details and full session timetable to be supplied.
Starts
- Training location
- Copenhagen, Denmark
- Local timezone
- Europe/Copenhagen
Venue and full session timetable to be supplied.
Starts
- Training location
- Copenhagen, Denmark
- Local timezone
- Europe/Copenhagen
Venue and full session timetable to be supplied.
Starts
- Training location
- Copenhagen, Denmark
- Local timezone
- Europe/Copenhagen
Joining details and full session timetable to be supplied.
Starts
- Training location
- Copenhagen, Denmark
- Local timezone
- Europe/Copenhagen
Joining details and full session timetable to be supplied.
Starts
- Training location
- Copenhagen, Denmark
- Local timezone
- Europe/Copenhagen
Venue and full session timetable to be supplied.
Frequently asked questions
How long is the course?
3 days, 24 contact hours, normally 09:00 to 17:30 with breaks. The agenda follows the exam domains and the final day includes a mock exam.
What is the exam format?
ITIL 4 Specialist: Direct, Plan and Improve: 40 multiple-choice questions, 90 minutes, closed book, online proctored or at an approved test centre. Pass mark: 70% (28/40). Confirm the current version with the awarding body when you book.
Is the exam included?
Yes. Outside India the fee includes one certification exam attempt. Retakes are booked and paid directly with the awarding body. PeopleCert requires completion of accredited training for this module before you can take the exam.
Are there prerequisites?
You must hold the ITIL 4 Foundation certificate; PeopleCert also requires completion of accredited training before sitting the DPI exam. Bring a photo ID, a laptop, and a current service/process scenario from your workplace.
What certificate will I receive?
Two credentials. MindClick issues a certificate of completion for 24 contact hours to every attendee. PeopleCert issues the ITIL 4 Specialist: Direct, Plan and Improve certification when you pass the exam and meet its requirements. Valid for 3 years; renewal required to keep the certification current..
Is MindClick an accredited training partner for this certification?
MindClick provides training and exam preparation and is not an accredited/authorised partner of PeopleCert; PeopleCert administers the exam.
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