Professional skills
BiSL® (Business Information Services Library)
A 3-day course to understand BiSL, map business information management processes, and practise exam-style questions for the Foundation.
THE BIG PICTURE
About this course
BiSL is a framework for managing business information from a demand perspective. The Foundation certification is awarded by APMG International and recognises knowledge of the framework’s concepts, process clusters and terminology. Over three days you will explore the BiSL structure and its operational, management and strategy processes, then apply them to realistic scenarios. You will map roles and interfaces, assess current practices, and draft improvement actions. Activities include case discussions, short exercises and guided walkthroughs. The Foundation exam is a multiple-choice assessment offered by the awarding body and its accredited providers, available to sit online. We provide practice questions, a timed mock exam and booking guidance; the live exam is booked directly with APMG International or an APMG Accredited Training Organisation. APMG International owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.
What you’ll learn
- Explain the purpose and scope of Business Information Management and the BiSL framework
- Describe the BiSL structure, terminology, and key relationships between process clusters
- Differentiate Use management, Functionality management, Information strategy and Management processes
- Identify roles, governance and sourcing options for business information services
- Map interfaces between BiSL and adjacent practices (e.g. ITSM, Agile and DevOps) in your context
- Analyse a service or process using BiSL and propose practical improvement actions
- Apply exam techniques and question practice to prepare effectively for the Foundation exam
A CLEAR PATH FORWARD
3-day course agenda
3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.
- Learning route
- 3 recommended days
- Practical work
- 3 guided activities
- Finish with
- Mock exam + certification exam
Take a look at each day. Open a section to see the topics and practical work.
Day 1Foundations and core operational processesPrinciples, terminology, Use management and Functionality management
What we’ll cover
- 09:00–09:30 · Course welcome, agenda, and learning approach
- 09:30–10:30 · Business Information Management fundamentals and BiSL principles
- 10:45–12:15 · BiSL structure, terminology, and process clusters overview
- 13:15–14:45 · Use management: user support, data management, and continuity
- 15:00–16:30 · Functionality management: demand specification, requirements, and change
- 16:30–17:30 · Exam-style practice questions and group debrief
Put it into practice
Map a current service or product area to BiSL process clusters and identify owners and information flows. Share findings and compare alternative cluster boundaries.
You’ll take away
Initial BiSL process map for your area
Day 2Connecting, management and strategy processesConnecting processes, Management processes, Information strategy
What we’ll cover
- 09:00–09:20 · Day 1 recap and Q&A
- 09:20–10:30 · Connecting processes: alignment between Use and Functionality management
- 10:45–12:15 · Management processes: quality, finance, supplier, and planning & control
- 13:15–14:45 · Information strategy: business information needs and information lifecycle
- 15:00–16:30 · Roles, governance, sourcing, and links with ITSM/Agile/DevOps
- 16:30–17:30 · Exam-style practice questions and tutor feedback
Put it into practice
Create a RACI and interface matrix for key BiSL roles across a chosen process chain. Validate hand-offs and define simple service-level measures.
You’ll take away
RACI and interface matrix for key BIM roles
Day 3Implementation, measurement and exam readinessImplementation and improvement approach, governance, measurement, exam preparation
What we’ll cover
- 09:00–09:20 · Recap of days 1–2 and clarifications
- 09:20–10:30 · Implementing BiSL: starting points, adoption patterns, and pitfalls
- 10:45–12:15 · Measuring BIM: KPIs, service levels, and continual improvement
- 13:15–14:15 · Case study workshop: map current-state and target-state BiSL processes
- 14:15–15:00 · Exam technique, sample question dissection, and timing strategies
- 15:15–16:15 · Timed mock exam under exam-like conditions
- 16:15–17:30 · Mock review, personal study plan, and exam booking guidance
Put it into practice
Draft a 90‑day improvement roadmap linking BiSL processes to measurable outcomes. Finalise a personal study and exam booking plan.
You’ll take away
Personal BIM improvement roadmap and exam study plan
Bring it all together
Certification exam: BiSL Foundation, awarded by APMG International. Confirm the current exam format with the awarding body when you book. Every attendee also receives a MindClick certificate of completion for 24 contact hours.
What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
- MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
- BiSL Foundation: issued by APMG International when you meet its requirements and pass the exam.
Before you choose your learning route
Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.
APMG International owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of APMG International.
Fees
| Delivery format | Fee per learner | Exam fee |
|---|---|---|
| Live online | $2,800 USD | Included |
| Classroom | $4,500 USD | Included |
One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.
Prerequisites
- No formal prerequisites are required for Foundation level. Experience in information management, business analysis or IT service management is helpful; bring a laptop and any relevant process documentation you wish to reference.
Who is this course for?
- (Agile) Product Owners.
- Business Analysts.
- Business Information Management Consultants.
- Business Partners or Business Relationship Managers.
- Business System Administrators.
- Contract Managers.
- Information Managers.
- Process Owners.
FIND YOUR START
Confirmed batch starts
Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.
Choose your country & monthStarts
- Training location
- Manama, Bahrain
- Local timezone
- Asia/Bahrain
Joining details and full session timetable to be supplied.
Starts
- Training location
- Cairo, Egypt
- Local timezone
- Africa/Cairo
Joining details and full session timetable to be supplied.
Starts
- Training location
- Kuwait City, Kuwait
- Local timezone
- Asia/Kuwait
Joining details and full session timetable to be supplied.
Starts
- Training location
- Muscat, Oman
- Local timezone
- Asia/Muscat
Joining details and full session timetable to be supplied.
Starts
- Training location
- Doha, Qatar
- Local timezone
- Asia/Qatar
Joining details and full session timetable to be supplied.
Starts
- Training location
- Riyadh, Saudi Arabia
- Local timezone
- Asia/Riyadh
Joining details and full session timetable to be supplied.
Frequently asked questions
How long is the course?
3 days, 24 contact hours, normally 09:00 to 17:30 with breaks. The agenda follows the exam domains and the final day includes a mock exam.
Is the exam included?
Yes. Outside India the fee includes one certification exam attempt. Retakes are booked and paid directly with the awarding body.
What does this course cost?
Outside India this 3-day course is listed at USD 2,800 per learner for live online delivery and USD 4,500 for classroom delivery. Both fees include one certification exam attempt. Pricing for India is confirmed separately by an advisor. Taxes and the final offer are confirmed in writing before you pay.
Are there prerequisites?
No formal prerequisites are required for Foundation level. Experience in information management, business analysis or IT service management is helpful; bring a laptop and any relevant process documentation you wish to reference.
What certificate will I receive?
Two credentials. MindClick issues a certificate of completion for 24 contact hours to every attendee. APMG International issues the BiSL Foundation certification when you pass the exam and meet its requirements.
Is MindClick an accredited training partner for this certification?
MindClick provides training and exam preparation and is not an accredited/authorised partner of APMG International. The BiSL certification exam is administered by APMG International and its accredited providers.
Where is classroom training delivered?
Singapore and Dubai are the priority classroom markets for this catalog. Classroom delivery is also available in the other listed countries, and live online delivery is available everywhere. Venues are confirmed per booking; a listed city is a training market, not an owned campus.
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