Professional skills

OpenSM™

Name: OpenSM™
Price: 2800.00 USD
Availability: InStock

A 3-day course where you learn OpenSM concepts, practise core service management techniques, and build confidence to attempt the APMG exam.

24 hours (3 days) Professional APMG Certifications

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THE BIG PICTURE

About this course

OpenSM is a framework for managing modern IT-enabled services. The certification is awarded by APMG International and recognises knowledge of OpenSM concepts and practices. Across three days, the course covers OpenSM principles, the Service Management System, roles and governance, core service practices, measurement and improvement, and adoption guidance. You will work through case-based exercises, map practices to your context, and complete exam-style drills. The certification exam is set and administered by APMG International. Full details of format, timing and booking are provided by APMG, and your trainer will explain the registration steps and what to expect on exam day. APMG International owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.

What you’ll learn

Explain OpenSM principles and key terminology with accurate use of language
Describe the elements of an OpenSM Service Management System and governance interactions
Identify service management roles, responsibilities and collaboration patterns
Outline how core practices support service design, transition, delivery and support
Select appropriate measures and improvement techniques for given service scenarios
Assess technology, data and automation considerations to support OpenSM practices
Plan high-level adoption steps and integration with existing frameworks in your organisation
Practise exam-style questions and develop a personal study plan for the OpenSM certification exam

A CLEAR PATH FORWARD

3-day OpenSM™ agenda

3 days · 24 contact hours · 09:00–17:30

3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.

Learning route: 3 recommended days
Practical work: 3 guided activities
Finish with: Mock exam + certification exam

Take a look at each day. Open a section to see the topics and practical work.

Day 1Foundations and principles of OpenSMPrinciples, terminology, SMS basics and governance overview

What we’ll cover

09:00–10:30 · Course orientation; OpenSM aims, scope and key terminology
10:45–12:15 · Principles and values of OpenSM; Service Management System concepts
13:15–14:45 · Governance, roles and organisational context in service management
15:00–16:00 · Overview of core practices across design, transition, delivery and support
16:00–17:00 · Measurement basics: metrics, KPIs and reporting in OpenSM
17:00–17:30 · Exam-style practice questions and debrief

Put it into practice

Work in pairs to map a current service to OpenSM principles and identify two governance touchpoints. Capture assumptions and gaps to share with the class.

You’ll take away
Annotated service-to-principles map and a starter OpenSM glossary

Day 2Designing value and improving servicesValue, service design, change enablement, improvement and tooling

What we’ll cover

09:00–10:30 · Day 1 recap; service value, customer outcomes and value streams
10:45–12:15 · Service design techniques: requirements, SLAs/XLAs and catalogues
13:15–14:45 · Service transition and change enablement; risk management and controls
15:00–16:00 · Continual improvement methods; improvement backlogs and prioritisation
16:00–17:00 · Tooling and automation considerations; data and configuration management
17:00–17:30 · Exam-style practice questions and debrief

Put it into practice

Using a provided case, draft a service design canvas including outcomes, measures and key control points. Review another team’s canvas and suggest one improvement.

You’ll take away
Completed service design canvas with proposed measures and controls

Day 3Adoption, integration and exam preparationAdoption roadmap, integration with other frameworks, revision and mock exam

What we’ll cover

09:00–10:30 · Day 2 recap; adoption roadmap and operating model considerations
10:45–12:15 · Integrating OpenSM with existing frameworks and ways of working
13:15–14:45 · Case workshop: mapping a service flow and selecting metrics
15:00–16:00 · Mock exam under timed conditions
16:00–17:00 · Mock exam review, clarifications and targeted drills
17:00–17:30 · Exam booking guidance and personal study plan

Put it into practice

Create a lightweight adoption plan for your team or a case study organisation, showing first steps, stakeholders and risks. Validate the plan against OpenSM principles.

You’ll take away
One-page adoption plan and a personal exam revision checklist

Bring it all together

Certification exam: OpenSM™, awarded by APMG International. Confirm the current exam format with the awarding body when you book. Every attendee also receives a MindClick certificate of completion for 24 contact hours.

Sample MindClick certificate of completion for OpenSM™, marked SAMPLE — What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
OpenSM™: issued by APMG International when you meet its requirements and pass the exam.

Before you choose your learning route

Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.

APMG International owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of APMG International.

Fees

Fee per learner outside India. Exam fee included.
Delivery format	Fee per learner	Exam fee
Live online	$2,800 USD	Included
Classroom	$4,500 USD	Included

One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.

Prerequisites

No formal prerequisites are published by the awarding body. Familiarity with IT-enabled services or ITSM concepts is helpful; please bring a laptop for exercises and access to your work context or a sample service for case work.

Who is this course for?

Organizations with low maturity in ITSM beginning their journey.
Companies already practicing ITSM and seeking sustainable improvements.
Service managers, IT leaders, and consultants helping organizations adopt or enhance ITSM frameworks.

FIND YOUR START

Confirmed batch starts

Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.

Choose your country & month

Oct242026