Professional skills

The Process Communication Model® (PCM)

Name: The Process Communication Model® (PCM)
Price: 2800.00 USD
Availability: InStock

A 3-day course to interpret personality types, adapt communication and manage distress, with realistic role-plays and daily practice questions.

24 hours (3 days) Professional APMG Certifications

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THE BIG PICTURE

About this course

The Process Communication Model® (PCM) is a behavioural framework for understanding personality structure and communication under stress. Formal recognition associated with PCM is managed by Kahler Communication and its licensed providers worldwide. Across three days (09:00–17:30), this course develops practical skills to recognise the six personality types, use Perceptions and Channels effectively, and respond to psychological needs to reduce miscommunication. You will work through role-plays, case exercises and self-reflection, and complete daily question sets aligned to common assessment formats. There is no standalone public multiple-choice exam for PCM. Recognition is typically gained by attending an authorised course delivered by a licensed PCM provider, with any assessments organised directly by that provider. If you plan to pursue trainer or coach credentials, additional supervised training and evaluation are required and arranged through Kahler Communication. Kahler Communication owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.

What you’ll learn

Explain the six personality Types and the layered personality structure
Identify Perceptions and preferred interaction styles from verbal and non-verbal cues
Select and use suitable Communication Channels and language patterns for each Type
Diagnose psychological needs and early distress signals in everyday conversations
Plan interventions to de-escalate miscommunication and restore effective dialogue
Adapt leadership, feedback and collaboration approaches to different preferences
Create a personal communication plan for your team and stakeholders
Prepare for provider-set assessments and plan booking steps for formal recognition

A CLEAR PATH FORWARD

3-day The Process Communication Model® (PCM) agenda

3 days · 24 contact hours · 09:00–17:30

3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.

Learning route: 3 recommended days
Practical work: 3 guided activities
Finish with: Mock exam + certification exam

Take a look at each day. Open a section to see the topics and practical work.

Day 1Foundations: structure, perceptions and channelsTypes, Perceptions, Channels, and psychological needs (core concepts)

What we’ll cover

09:00–09:30 · Introductions, objectives and ground rules
09:30–10:45 · Personality structure and the six Types
11:00–12:15 · Perceptions and interaction styles
13:15–14:30 · Communication Channels and language patterns
14:45–15:30 · Psychological needs: overview and workplace triggers
15:45–16:15 · Scenario analysis: spotting type clues in dialogue
16:15–17:00 · Exam-style practice questions (Day 1 topics)
17:00–17:30 · Daily debrief and personal action notes

Put it into practice

Paired role-play to diagnose a likely Type from a scripted dialogue, then rewrite key lines to match the preferred Channel and Perception. Debrief focuses on what changed and why.

You’ll take away
Personal communication map and terminology glossary

Day 2Applying needs, motivation and distress managementPsychological needs, distress indicators, sequences and environments

What we’ll cover

09:00–09:20 · Recap of Day 1 and Q&A
09:20–10:45 · Psychological needs in depth and motivators
11:00–12:15 · Distress indicators and early intervention
13:15–14:15 · Distress sequences and miscommunication patterns
14:30–15:15 · Environmental preferences and work design
15:30–16:15 · Coaching conversations using Channels and Perceptions
16:15–17:00 · Exam-style practice questions (Day 2 topics)
17:00–17:30 · Daily reflection and peer feedback

Put it into practice

Small-group clinic to map distress sequences for two case personas and design prevention and recovery interventions. Teams present strategies and receive facilitator feedback.

You’ll take away
Distress cue checklist and coaching conversation script

Day 3Integration, leadership application and next stepsBase/Phase, management styles, teamwork and exam/assessment planning

What we’ll cover

09:00–09:20 · Recap of Day 2 and priorities for Day 3
09:20–10:40 · Base and Phase: shifts and implications
10:55–12:15 · Management styles and leadership behaviours
13:15–14:15 · Team dynamics and conflict resolution with the model
14:30–15:15 · Cross-type communication planning workshop
15:30–16:15 · Mock exam (timed, mixed-format questions)
16:15–17:00 · Review of mock exam and personalised feedback
17:00–17:30 · Assessment routes, booking guidance and next steps

Put it into practice

Capstone simulation to plan a one-month communication approach for a mixed-type team facing a deadline. Learners justify choices and propose mitigations for likely stress triggers.

You’ll take away
Personal application plan and assessment booking checklist

Bring it all together

Certification exam: The Process Communication Model® (PCM), awarded by Kahler Communication. Confirm the current exam format with the awarding body when you book. Every attendee also receives a MindClick certificate of completion for 24 contact hours.

Sample MindClick certificate of completion for The Process Communication Model® (PCM), marked SAMPLE — What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
The Process Communication Model® (PCM): issued by Kahler Communication when you meet its requirements and pass the exam.

Before you choose your learning route

Certification route: Formal recognition is issued by Kahler Communication via attendance on an authorised course with a licensed provider; there is no standalone public exam voucher.

Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.

Kahler Communication owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of Kahler Communication.

Kahler Communication – Process Communication Model ↗

Fees

Fee per learner outside India. Exam fee included.
Delivery format	Fee per learner	Exam fee
Live online	$2,800 USD	Included
Classroom	$4,500 USD	Included

One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.

Prerequisites

No formal prerequisites are required; experience working with teams or clients is recommended. Please bring a notebook or laptop for exercises and a photo ID for any assessment or booking requirements.

Who is this course for?

Managers and leaders aiming to better motivate and communicate with their teams.
Professionals seeking to strengthen personal and professional relationships.
Consultants and trainers working in organizational development and communication coaching.

FIND YOUR START

Confirmed batch starts

Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.

Choose your country & month

Nov152026

Confirmed by MindClickLive onlineWeekday start