Certification preparation

DASCIN® Service Automation Framework Certification

Name: DASCIN® Service Automation Framework Certification
Price: 2800.00 USD
Availability: InStock

Three-day course to learn the Service Automation Framework and practise designing, orchestrating, and governing automated services with labs.

24 hours (3 days) Foundation to Practitioner APMG Certifications

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THE BIG PICTURE

About this course

This course prepares candidates for the Service Automation Framework certification, which is awarded by APMG International. It is intended for service managers, process owners, automation leads, and teams involved in digital service delivery and improvement. Across three days, you explore SAF principles, service design for automation, orchestration and integration patterns, RPA and cognitive automation concepts, roles and governance, and measurement and continual improvement. Hands-on work includes building a service blueprint, mapping orchestration across systems and bots, and planning governance, KPIs, and a 90‑day roadmap. The certification is assessed by an exam set by APMG International. Specific format, duration, and pass criteria are defined by the awarding body; you will receive booking guidance and sit a timed mock exam during Day 3. APMG International owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.

What you’ll learn

Explain the core principles, terminology, and scope of the Service Automation Framework
Identify automation opportunities across a service value stream and draft a service blueprint
Design automated service offerings, catalogues, and customer journeys
Define orchestration workflows and integrations across applications, APIs, and RPA
Establish roles, operating model elements, and governance controls for automated services
Select meaningful metrics, SLAs/XLAs, and value measures to manage automated services
Plan an implementation roadmap and tooling considerations for a target service
Practise exam-style questions and complete a full mock exam to prepare for the certification

A CLEAR PATH FORWARD

3-day course agenda

3 days · 24 contact hours · 09:00–17:30

3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.

Learning route: 3 recommended days
Practical work: 3 guided activities
Finish with: Mock exam + certification exam

Take a look at each day. Open a section to see the topics and practical work.

Day 1Principles and service design for automationPrinciples, terminology, service design, customer journeys, blueprints

What we’ll cover

09:00–09:30 · Course orientation and certification overview
09:30–10:30 · SAF principles, concepts, and terminology
10:45–12:15 · Mapping services and automation opportunities across value streams
13:15–14:30 · Designing automated service offerings and catalogues
14:45–15:45 · Customer journeys, personas, and experience design
15:45–16:30 · Governance touchpoints in design and risk considerations
16:30–17:30 · Exam-style practice questions and day-one debrief

Put it into practice

Hands-on: Create a service automation blueprint for a sample service using a simple template and swimlanes. Teams identify manual steps to target for automation and propose design changes.

You’ll take away
Service automation blueprint (draft)

Day 2Orchestration, integration, and RPAOrchestration, integration patterns, RPA and cognitive automation, roles

What we’ll cover

09:00–09:20 · Recap of Day 1 and outline for Day 2
09:20–10:30 · Orchestration concepts, events, and workflow patterns
10:45–12:15 · Integration across applications, APIs, and data sources
13:15–14:15 · RPA concepts, use cases, and handoffs with human work
14:15–15:00 · Cognitive automation concepts and trigger points at framework level
15:15–16:15 · Roles, operating model, and controls for automated services
16:15–17:30 · Exam-style practice questions and review of orchestration scenarios

Put it into practice

Hands-on: Build an orchestration map for your blueprint showing system-to-system flows and RPA bot steps. Validate error paths and escalation rules.

You’ll take away
Orchestration map with integration points

Day 3Governance, metrics, and implementation planningGovernance, risk and compliance, metrics and value, roadmap; exam readiness

What we’ll cover

09:00–09:15 · Recap of Day 2 and Day 3 goals
09:15–10:30 · Governance, risk, and compliance for automated services
10:45–12:00 · Service performance metrics, SLAs/XLAs, and value measurement
13:00–14:00 · Tooling considerations and platform selection criteria
14:15–15:00 · Implementation roadmap, change management, and adoption
15:15–16:00 · Exam-style practice questions and discussion
16:00–17:00 · Full mock exam under timed conditions
17:00–17:30 · Mock exam debrief and exam booking guidance

Put it into practice

Hands-on: Draft a lightweight governance model and KPI set for the target service. Prioritise a 90‑day implementation roadmap with milestones.

You’ll take away
Governance model, KPI set, and 90‑day roadmap

Bring it all together

Certification exam: DASCIN® Service Automation Framework Certification, awarded by APMG International. Confirm the current exam format with the awarding body when you book. Every attendee also receives a MindClick certificate of completion for 24 contact hours.

Sample MindClick certificate of completion for DASCIN® Service Automation Framework Certification, marked SAMPLE — What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
DASCIN® Service Automation Framework Certification: issued by APMG International when you meet its requirements and pass the exam.

Before you choose your learning route

Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.

APMG International owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of APMG International.

Fees

Fee per learner outside India. Exam fee included.
Delivery format	Fee per learner	Exam fee
Live online	$2,800 USD	Included
Classroom	$4,500 USD	Included

One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.

Prerequisites

No formal prerequisites are mandated by the awarding body to our knowledge. We recommend familiarity with IT service management or operations (about 1 year) and basic exposure to automation or integration; bring a laptop with a modern browser and office tools.

Who is this course for?

Process, business, and strategy consultants.
Operations, IT, business, service, and service delivery managers.
IT Directors and team leaders.
Automation architects and engineers.
Service designers and strategists.
Enterprise architects.
Business analysts.
Application developers.

FIND YOUR START

Confirmed batch starts

Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.

Choose your country & month

Nov142026