Professional skills

STAR® Manager - Operational Coaching® Skills for Leaders and Managers

Name: STAR® Manager - Operational Coaching® Skills for Leaders and Managers
Price: 2800.00 USD
Availability: InStock

A 3-day course where leaders and managers practise operational coaching skills, apply them to live work, and prepare for the certification exam.

24 hours (3 days) Foundation to Practitioner APMG Certifications

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THE BIG PICTURE

About this course

This certification recognises practical competence in applying operational coaching in the workplace for leaders and managers. It is awarded by APMG International. Across three days, the course covers core operational coaching principles, the STAR® conversation structure, feedback and accountability, ethics and boundaries, embedding a coaching culture, and measuring impact. You will run coached conversations, practise micro-skills, analyse case studies, and build a realistic workplace application plan. APMG International administers the certification exam. Current format, duration, pass mark and booking options are published by APMG; candidates should consult APMG’s website for the latest exam information. APMG International owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.

What you’ll learn

Explain operational coaching principles and when to use them in day-to-day management
Use the STAR® conversation structure to frame effective workplace coaching conversations
Apply questioning, listening and feedback techniques to support performance and accountability
Set clear goals, outcomes and measures to track the impact of coaching interventions
Establish ethical boundaries and psychological safety in line with organisational policies
Create a practical plan to embed coaching habits across teams and routines
Analyse scenario-based questions and rationale aligned to the certification syllabus
Prepare a personal study plan and practise exam-style questions ahead of the certification exam

A CLEAR PATH FORWARD

3-day course agenda

3 days · 24 contact hours · 09:00–17:30

3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.

Learning route: 3 recommended days
Practical work: 3 guided activities
Finish with: Mock exam + certification exam

Take a look at each day. Open a section to see the topics and practical work.

Day 1Foundations of Operational CoachingOperational coaching principles; STAR® structure; core micro-skills

What we’ll cover

09:00–09:30 · Welcome, course goals, and baseline self-assessment
09:30–10:45 · Operational coaching principles and mindset
11:00–12:30 · The STAR® conversation structure and core micro-skills
13:30–14:30 · Practice: questioning, listening, and goal clarity
14:30–15:30 · Coaching in everyday operations: meetings, 1:1s, and stand-ups
15:45–16:30 · Case study: performance and accountability scenarios
16:30–17:15 · Exam-style practice questions and discussion
17:15–17:30 · Daily reflection and next-day preview

Put it into practice

Run a structured STAR® coaching conversation in pairs using a live work scenario. Observe, swap roles, and capture specific behavioural evidence using a micro-skills checklist.

You’ll take away
Completed micro-skills checklist and initial coaching action plan

Day 2Building Capability, Feedback and EthicsTeam coaching capability; feedback and accountability; ethics and boundaries

What we’ll cover

09:00–09:20 · Recap and Q&A from Day 1
09:20–10:45 · Building coaching capability across a team
11:00–12:30 · Feedback, feed-forward and accountability frameworks
13:30–14:30 · Boundaries, ethics, and safeguarding in coaching at work
14:30–15:30 · Coaching for performance improvement and difficult conversations
15:45–16:15 · Applied practice: triad role-plays with observation checklists
16:15–17:00 · Exam-style practice questions and rationale review
17:00–17:30 · Action planning and peer commitments

Put it into practice

Conduct triad role-plays (coach, coachee, observer) on a performance scenario, rotating roles. Use an observation checklist to provide targeted feedback and refine technique.

You’ll take away
Observation notes and refined feedback scripts

Day 3Embedding, Measurement and Exam ReadinessEmbedding coaching habits; measuring impact; exam preparation

What we’ll cover

09:00–09:20 · Recap and Q&A from Day 2
09:20–10:30 · Embedding a coaching culture and habits in operations
10:45–12:00 · Measuring impact: goals, metrics, and review cadences
13:00–14:00 · Planning workplace application and change management
14:00–15:15 · Integrated coaching lab: live work scenarios with feedback
15:30–16:15 · Mock exam (timed) under exam-style conditions
16:15–17:00 · Mock exam debrief and targeted revision
17:00–17:30 · Exam booking guidance, policies, and 4-week study plan

Put it into practice

Complete a timed mock exam, then review responses against model rationales to identify knowledge gaps. Finalise a personal 4-week revision plan and booking next steps.

You’ll take away
Mock exam score report and 4-week revision and booking plan

Bring it all together

Certification exam: STAR® Manager - Operational Coaching® Skills for Leaders and Managers, awarded by APMG International. Confirm the current exam format with the awarding body when you book. Every attendee also receives a MindClick certificate of completion for 24 contact hours.

Sample MindClick certificate of completion for STAR® Manager - Operational Coaching® Skills for Leaders and Managers, marked SAMPLE — What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
STAR® Manager - Operational Coaching® Skills for Leaders and Managers: issued by APMG International when you meet its requirements and pass the exam.

Before you choose your learning route

Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.

APMG International owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of APMG International.

Fees

Fee per learner outside India. Exam fee included.
Delivery format	Fee per learner	Exam fee
Live online	$2,800 USD	Included
Classroom	$4,500 USD	Included

One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.

Prerequisites

No formal prerequisites are published by APMG International. Supervisory or team-lead experience is recommended; please bring a laptop or tablet and any workplace scenarios you wish to coach on.

Who is this course for?

Professionals working in agile and lean delivery.
Managers and decision-makers responsible for delivery outcomes.
Practitioners seeking a globally recognized certification.

FIND YOUR START

Confirmed batch starts

Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.

Choose your country & month

Nov152026

Confirmed by MindClickLive onlineWeekday start