Certification preparation
ITIL 4 Managing Professional in Los Angeles
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Advanced ITIL 4 certification stream
THE BIG PICTURE
About this course
Complete ITIL 4 Managing Professional (MP) certification covering Create-Deliver-Support, Drive Stakeholder Value, High Velocity IT, and Direct-Plan-Improve modules. Become an ITIL 4 expert practitioner.
What you’ll learn
- Explain ITIL 4 concepts and service value in a practical work context.
- Make informed choices about create, Deliver and Support: operating models.
- Recognize common pitfalls in create, Deliver and Support: value streams.
- Connect drive Stakeholder Value: customer journeys to a practical action plan.
- Build confidence in drive Stakeholder Value: relationships and agreements.
A CLEAR PATH FORWARD
Recommended learning plan
Learn through a digital service, with focused discussions, practical exercises and work you can take away.
- Learning route
- 10 study phases
- Practical work
- 10 guided activities
- Finish with
- A practical review
Explore each study phase. Open a section to see the topics and practical work.
Phase 1ITIL 4 concepts and service value
What we’ll cover
- ITIL 4 concepts
- Service value
Put it into practice
Map the current way of working, identify friction and test a small improvement before scaling it.
You’ll take away
A process map and improvement experiment
Phase 2Create, Deliver and Support: operating models
What we’ll cover
- Create
- Deliver
- Support: operating models
Put it into practice
Work through a sample dataset or model, challenge its assumptions and explain what the results do and do not show.
You’ll take away
An analysis with assumptions and quality checks
Phase 3Create, Deliver and Support: value streams
What we’ll cover
- Create
- Deliver
- Support: value streams
Put it into practice
Use a digital service to work through the options, explain your reasoning and compare approaches with the group.
You’ll take away
A practical worksheet and next-step checklist
Phase 4Drive Stakeholder Value: customer journeys
What we’ll cover
- Drive Stakeholder Value: customer journeys
Put it into practice
Rehearse a conversation with competing priorities, then use peer feedback to improve your approach.
You’ll take away
A conversation or engagement plan
Phase 5Drive Stakeholder Value: relationships and agreements
What we’ll cover
- Drive Stakeholder Value: relationships
- Agreements
Put it into practice
Rehearse a conversation with competing priorities, then use peer feedback to improve your approach.
You’ll take away
A conversation or engagement plan
Phase 6High Velocity IT: digital delivery
What we’ll cover
- High Velocity IT: digital delivery
Put it into practice
Use a digital service to work through the options, explain your reasoning and compare approaches with the group.
You’ll take away
A practical worksheet and next-step checklist
Phase 7High Velocity IT: resilience and experimentation
What we’ll cover
- High Velocity IT: resilience
- Experimentation
Put it into practice
Use a digital service to work through the options, explain your reasoning and compare approaches with the group.
You’ll take away
A practical worksheet and next-step checklist
Phase 8Direct, Plan and Improve: direction and governance
What we’ll cover
- Direct
- Plan
- Improve: direction
- Governance
Put it into practice
Compare feasible options against objectives and constraints, then make a recommendation with explicit trade-offs.
You’ll take away
A one-page decision brief
Phase 9Direct, Plan and Improve: measurement and change
What we’ll cover
- Direct
- Plan
- Improve: measurement
- Change
Put it into practice
Investigate a failing or underperforming example and select checks that distinguish symptoms from causes.
You’ll take away
An evidence-based diagnostic checklist
Phase 10Integrated service scenarios and study review
What we’ll cover
- Integrated service scenarios
- Study review
Put it into practice
Map the current way of working, identify friction and test a small improvement before scaling it.
You’ll take away
A process map and improvement experiment
Bring it all together
Trace the service from stakeholder need to delivery, measurement and improvement.
Before you choose your learning route
These study workshops sit alongside independent reading, practice and assessment preparation. They are not the full qualification duration.
Training and certification are separate. Check the awarding body’s entry requirements, assessments and exam fees when choosing your route.
ITIL 4 and Version 5 have separate learning paths. This plan follows the version named in the course; advanced modules have their own prerequisites.
Fees
| Delivery format | Fee per learner | Exam fee |
|---|---|---|
| Live online | $2,995 USD | Not included |
| Classroom | $5,700 USD | Not included |
Awarding-body exam and certification fees are not included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.
Prerequisites
- Think of a service you use or support. Advanced certification modules may require an earlier credential.
FIND YOUR START
Confirmed batch starts
Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.
Choose your country & monthStarts
- Training location
- Los Angeles, United States
- Local timezone
- America/Los_Angeles
Joining details and full session timetable to be supplied.
Starts
- Training location
- Los Angeles, United States
- Local timezone
- America/Los_Angeles
Venue and full session timetable to be supplied.
Starts
- Training location
- Los Angeles, United States
- Local timezone
- America/Los_Angeles
Venue and full session timetable to be supplied.
Starts
- Training location
- Los Angeles, United States
- Local timezone
- America/Los_Angeles
Joining details and full session timetable to be supplied.
Starts
- Training location
- Los Angeles, United States
- Local timezone
- America/Los_Angeles
Joining details and full session timetable to be supplied.
Starts
- Training location
- Los Angeles, United States
- Local timezone
- America/Los_Angeles
Venue and full session timetable to be supplied.
Frequently asked questions
What is the format of this training?
We offer both online and in-person training options. Online sessions are conducted via Zoom with interactive features, while in-person classes are held at our training centers across the Middle East.
Is the exam fee included in the course price?
For most certification courses, the exam fee is included in the course price. However, some advanced certifications may require a separate exam fee. Please check the course details for specific information.
Will I have access to the instructor after the course?
Yes, you will have access to instructor support via email for 30 days after course completion to help with any questions or clarifications.
What are the prerequisites for this course?
Prerequisites vary by course level. Generally, foundational courses have no prerequisites, while advanced courses may require prior experience or completion of prerequisite certifications. Check the course details for specific requirements.
Will I receive a certificate?
Yes, upon successful completion of the course, you will receive a certificate of completion. For certification courses, you will also be eligible to take the official certification exam.
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